INTERNET You can simply buy a ticket on our webpage www.le.cz. You do not have to print the ticket – you can simply pay by your credit card or with LEO crowns.
TICKET OFFICES Are you currently without internet access or credit card? You can visit our ticket offices in Prague main station, Olomouc main station, Ostrava-Svinov and Ostrava main station.
AGENCIES Do you need a ticket and there is no ticket office in your city? You can buy a ticket in one of our agencies that are close to the train stations in many cities and towns on our route.
PHONE You can buy a ticket also over the phone. Just call +420 220 311 700 and our operators will take you through the whole process of the reservation. Please, be ready to dictate your credit card number.
ON THE TRAIN Sometimes it may happen that you do not have enough time to buy a ticket in advance. Then we offer a possibility to obtain the ticket directly on the train (in stations where we have a ticket office we charge an additional fee of 40 CZK).
You do not have to print out the ticket, it´s sufficient to show us its online version. We have the Wi-Fi connection on the train as well as buses, so you can manage your tickets via your smart phone, tablet or laptop even on the board after logging into your account.
Unfortunately, it is necessary to pay for the ticket immediately after the reservation. If you book a ticket and pay for it, you can cancel it till the time of scheduled departure and we will return the full fare to you. So, you do not have to be afraid of buying the ticket and paying immediately.
The price of our tickets changes dynamically and therefore cannot be determined beforehand. You can always find out the actual price in our booking system on www.le.cz. Generally, the sooner before the departure you buy the ticket, the lower the price is. You can also make use of our discounted fares.
Yes, you can and it is for free in all our trains. However, because of the open space style of our trains, it is necessary to have the dog in a closed box or in a bag with an impermeable bottom. Guide and assistance dogs are an exception – no restrictions apply in this case. Do not be afraid to ask our cabin crew for water for your dog.
BABY CARRIAGE We have places in our trains that are specially dedicated to strollers. Two of these places are in the Kubík's children compartment. Our units are completely low-floor, and so boarding with a stroller is really fast and easy. When buying a ticket for a child with a stroller, the booking system will automatically choose appropriate seats for you.
WHEEL CHAIR We are also able to transport people on wheel chairs very easily. Our units are wheelchair accessible, we have boarding platforms at your disposal and there are seats specially dedicated to wheelchair users. We recommend that you contact us at least 24 hours before departure, so that we can ensure the maximum comfort.
BAGGAGE In our trains, there are storage spaces for larger baggages in cars B, C and D. Smaller pieces of luggage can be stored under the seat or in the shelves above the seats.
BIKES Bicycle transport is possible on all trains and on the bus line to Salzburg, for further details click here
Are you late because of an appointment and are you going to miss your train? Have you changed your plans? You can easily cancel your ticket till the time of the scheduled departure of the train. If you want to have the amount returned in the form of LEO crowns, we will return to you the full fare. If you want the money get back to your bank account, we will unfortunately have to charge you a transaction fee of 30 CZK. You can cancel the ticket also at our ticket office.
You can cancel all tickets except: Individual tickets in the Group and Family fare
Cancelation policy: If you have a smile account, we will return all money in LEO Coins without cancelation fee. You can set up account HERE. If you want to receive the money in cash or on your bank account, the cancelation fee is 30 CZK.
Cash payments can only return the money at the cash desks LEO Express. For a refund to the bank account it is necessary to cancel in your account Smile or HERE.
Yes, our follow-up buses do wait for delayed trains. We chose short transfer times because we want to offer transport that is as fast as possible, even with a change. Nevertheless, the buses always wait for a safe change of all passengers. Only in the case of a very long delay, the follow-up bus does not have to wait. In such a case, we will offer you an alternative kind of transportation or a compensation.
Delays usually occur due to closures or incidents on the track. Although we can not directly influence, we are sorry if you arrive late to your destination. Therefore, every time you delay longer than 60 minutes will offer compensation, refund of the fare. Detailed conditions of compensation for delays or cancellations and find here.
Is your service delayed more than 60 min? We are sorry and therefore we offer you a compensation for part of your fare. Visit our ticket office with your ticket of the delayed train or send the ticket code to our customer center at email@example.com and we will take care of the compensation. Delays are usually caused by trafic closures or extraordinary events on the track, nevertheless we are sorry that you do not get to your destination on time. For more information about refund click here.
Dispatched trains to Ostrava region and Košice change the travel direction of the train during the journey (change of direction in Přerov). You have to contact our cabin crew on the train and ask them to have your seat changed. The cabin crew is at your disposal and will fulfill your wishes. Your comfort and experience is our number one priority.
PRAHA All trains dispatched from Prague are headed by car A. All trains arriving to Prague are headed by car B.
OSTRAVA region All trains dispatched from Ostrava going to Prague are headed by car A, in Přerov they change the direction and are headed by car B. Trains arriving to Ostrava are headed by car B.
STARÉ MĚSTO All trains dispatched from Prague to Staré Město are headed by car A. All trains dispatched from Staré Město to Prague are headed by car B.